Softgel Care
The quality of our products is important to us and providing consumers with pure, safe and effective products is at the top of our list.
To protect purity and potency, Platinum Naturals developed Omega Suspension Technology (OST®), a proprietary process that fully suspends active nutrients in omega oils. This advanced technology, in combination with our softgel capsules, provides an effective barrier to moisture and oxygen, which are two main causes in the destruction of active ingredients.
However, with multi-ingredients and the complex formulations of Platinum Naturals' products, broken and leaking capsules do occur from time to time during transportation when the bottles are not handled with care or when they are subject to cold temperatures causing softgels to become brittle.
Know that Platinum Naturals is doing everything they can to prevent broken and leaking capsules. With our top of the line Quality Assurance team, you can be certain that no products leave our manufacturing facilities damaged. However, due to the delicate nature of softgel products, there are a few steps you can take to help further prevent leaking and broken capsules:
How to avoid leaking softgels:
- Handle with care when transporting or moving products. Excessive shaking or dropping of bottles can cause the softgels to break or leak.
How to store softgels:
- Store at room temperature (22 - 28°C). Cold temperatures can cause the softgels to become brittle and break when the bottle is shaken or dropped. And, excessive heat can cause softgels to congeal and stick together.
- Do not refrigerate
If you encounter broken or leaking capsules, please call our Customer Care department at 1-800-668-5028 and we will gladly replace the products for you. Our 100% money back guarantee policy gives you the confidence that we stand behind our products.
All broken or leaking softgel bottles must be returned to Platinum Naturals for analysis from our Quality Assurance department.
For more information on how to care for your softgel products, please call us at 1-800-668-5028.
Softgel CareThe quality of our products is important to us and providing consumers with pure, safe and effective products is at the top of our list. To protect purity and potency, Platinum Naturals developed Omega Suspension Technology (OST®), a proprietary process that fully suspends active nutrients in omega oils. This advanced technology, in combination with our softgel capsules, provides an effective barrier to moisture and oxygen, which are two main causes in the destruction of active ingredients. However, with multi-ingredients and the complex formulations of Platinum Naturals' products, broken and leaking capsules do occur from time to time during transportation when the bottles are not handled with care or when they are subject to cold temperatures causing softgels to become brittle. Know that Platinum Naturals is doing everything they can to prevent broken and leaking capsules. With our top of the line Quality Assurance team, you can be certain that no products leave our manufacturing facilities damaged. However, due to the delicate nature of softgel products, there are a few steps you can take to help further prevent leaking and broken capsules: How to avoid leaking softgels:
How to store softgels:
If you encounter broken or leaking capsules, please call our Customer Care department at 1-800-668-5028 and we will gladly replace the products for you. Our 100% money back guarantee policy gives you the confidence that we stand behind our products. All broken or leaking softgel bottles must be returned to Platinum Naturals for analysis from our Quality Assurance department. For more information on how to care for your softgel products, please call us at 1-800-668-5028.
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